Legal

Privacy policy

This policy explains how Hotel Tiva Gardens collects, uses and protects the personal information you share with us when you visit this website, make a reservation or stay on the estate.

Information we collect

We only ask for the information we need to look after you. Depending on how you contact us, that may include:

Your name, email address and any details you include in a message to us.
Reservation details such as your dates, room preference, number of guests and special requests.
Information needed at check-in, including photo identification for entry to the Garden Salon.
Dietary requirements or accessibility needs you choose to tell us about.
Basic technical information such as your browser type and the pages you visit on this website.

How we use it

We use your information to answer enquiries, manage reservations, prepare for your stay, meet our legal obligations and improve this website. We do not sell your personal information, and we never share it with other companies for their own marketing. Where we use trusted service providers, for example to send email or process payments, they act only on our instructions.

Cookies

This website uses only the small number of cookies it needs to work properly and to understand, in aggregate, which pages visitors find useful. You can block or delete cookies in your browser settings at any time, and the website will continue to work.

How long we keep it

Reservation records are kept for as long as we need them to provide your stay and to meet accounting and legal requirements, after which they are deleted or anonymised. Messages that do not lead to a booking are deleted after twelve months.

Keeping it safe

Your information is stored on secure systems with access limited to the members of our team who need it. Payment details are handled by our payment provider and are never stored on this website.

Your choices

You may ask to see the personal information we hold about you, to correct it or to have it deleted. You may also ask us to stop contacting you at any time. To make a request, write to [email protected] and we will respond within thirty days.

Changes to this policy

We may update this policy from time to time to reflect changes in how we work. The current version will always be published on this page.